Contact information
Last Updated: September 5, 2026
Contact Velstep
Thank you for visiting Velstep.
We are committed to providing a professional and dependable customer experience. If you have questions about products, sizing, orders, shipping, returns, refunds, or other store-related matters, our customer support team is available to assist you.
Customer Service
Business Name: Velstep
Website: velstep.shop
Email: support@velstep.shop
Phone: +1 845-336-7853
Business Address:
Velstep
22 NOVA LN
ROCHESTER, NY 14606
United States
Established: 2023
Order Support
When contacting us regarding an existing purchase, please include:
- Your full name;
- Your order number;
- The email address associated with your order; and
- A brief description of your question or issue.
Providing these details will help us locate your order and assist you more efficiently.
Returns and Refunds
For return or refund requests, contact:
Please include your order number and reason for the request. Eligible purchases may be returned under our 30-day return and refund policy.
Do not return a product without first following the return instructions provided by our customer support team.
Shipping Support
Velstep provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.
For questions regarding an order in transit, please provide your order number and any available tracking details when contacting us.
General Inquiries
For general questions about Velstep, our products, policies, or website, you can reach us by email or telephone using the contact information above.
We appreciate your business and thank you for choosing Velstep — Refined Style, Every Step.