Shipping policy

Last Updated: September 5, 2026

Thank you for shopping with Velstep. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.

1. Free Worldwide Shipping

Velstep provides FREE SHIPPING WORLDWIDE on orders placed through velstep.shop.

There is no minimum purchase amount required for our standard free shipping unless otherwise stated during a specific promotion or at checkout.

2. Order Processing

After an order is placed, it may require processing and preparation before shipment.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

Once your order has been prepared and dispatched, available tracking information may be provided to you.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is an estimate rather than a guaranteed arrival date.

Actual delivery times may vary due to:

Destination country or region;
Carrier operations;
Customs inspections or clearance;
Public holidays;
Severe weather;
Incorrect or incomplete shipping information;
Local postal conditions; or
Other circumstances outside our reasonable control.

4. International Shipping

We offer shipping to customers worldwide, subject to carrier availability, applicable laws, and any shipping restrictions affecting a particular destination.

International shipments may be subject to customs procedures imposed by the destination country.

Where import duties, taxes, or customs charges apply, responsibility for such charges will be determined by applicable law and the information provided during checkout.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

Recipient name;
Street address;
Apartment or unit number;
City;
State or province;
Postal/ZIP code;
Country; and
Contact information.

If you discover an error after ordering, contact support@velstep.shop immediately. We cannot guarantee that an address can be changed after processing or shipment has begun.

6. Tracking

Where tracking is available, customers may receive tracking information after shipment.

Tracking information can sometimes take additional time to become active after the carrier receives the package.

7. Delayed Shipments

Occasional delays can occur for reasons outside our control.

If your shipment appears significantly delayed beyond the estimated timeframe, please contact us with your order number so that we can review the available tracking information and assist you.

8. Lost or Missing Packages

If tracking indicates that an order has been delivered but you cannot locate it, please:

Check the delivery area and surrounding property;
Confirm the shipping address on your order;
Check with household members, neighbors, or building management where appropriate; and
Contact the carrier if delivery details are available.

If you still cannot locate the package, contact Velstep for further assistance.