Terms of service

Last Updated: September 5, 2026

Welcome to Velstep. These Terms of Service govern your access to and use of velstep.shop, including purchases made through our online store.

By accessing our website or purchasing from Velstep, you agree to these Terms of Service. If you do not agree, please discontinue use of the website.

1. About Velstep

Velstep is an online retailer established in 2023, offering men's footwear and related products.

Our contact information is:

Velstep
22 NOVA LN
ROCHESTER, NY 14606
United States

Email: support@velstep.shop
Phone: +1 845-336-7853

2. Online Store Terms

By using this website, you represent that you have the legal capacity to enter into a binding agreement or are using the website with the authorization of a parent or legal guardian where required.

You may not use our products, website, or services for unlawful or unauthorized purposes.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, colors, specifications, sizing information, and other details accurately.

However, the appearance of colors may vary depending on your screen or device. Minor variations may also occur between products.

Customers are responsible for reviewing available product and sizing information before placing an order.

4. Prices

Product prices are displayed on our website and may change without prior notice.

Any applicable taxes, duties, or other charges will be handled as described during checkout or under applicable laws and regulations.

Promotional prices, discount codes, and special offers may be subject to additional terms and expiration dates.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where reasonably necessary, to refuse or cancel an order due to circumstances such as:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Suspected fraud or unauthorized transactions;
  • Payment authorization problems; or
  • Errors affecting order fulfillment.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Payment

Customers agree to provide accurate, complete, and current billing and payment information.

Payments are processed through payment methods made available at checkout. Additional terms imposed by payment providers may apply.

7. Shipping and Delivery

Velstep offers free worldwide shipping.

Our estimated delivery time is generally 7–10 days. Delivery estimates are not guarantees and may be affected by destination, customs procedures, carrier disruptions, holidays, weather, or circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible purchases are covered by our 30-day return and refund policy.

Please review our Return and Refund Policy before initiating a return.

9. Intellectual Property

Unless otherwise stated, content made available through velstep.shop, including branding, written content, graphics, layouts, and other original materials, is owned by or licensed to Velstep and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or modify protected website content without authorization.

10. Prohibited Uses

You must not use our website:

  • For unlawful or fraudulent purposes;
  • To violate applicable laws or regulations;
  • To interfere with website security or functionality;
  • To transmit malicious software or harmful code;
  • To collect information about others unlawfully; or
  • To infringe intellectual property or other legal rights.

11. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors and shipping providers.

Third-party services may be governed by their own terms and privacy practices.

12. Disclaimer

We make reasonable efforts to maintain accurate and reliable website information. However, except where prohibited by law, we do not guarantee that the website will always be uninterrupted, error-free, or available.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Velstep will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.

14. Governing Law

These Terms will be governed by applicable laws, including the laws applicable to our business in New York, United States, without limiting any mandatory consumer protections available in a customer's jurisdiction.

15. Changes to These Terms

We may revise these Terms from time to time. The latest version will be published on this page with an updated revision date.

Continued use of the website following an update constitutes acceptance to the extent permitted by applicable law.

16. Contact Us

Questions about these Terms may be sent to:

Email: support@velstep.shop
Phone: +1 845-336-7853