Refund policy

Last Updated: September 5, 2026

At Velstep, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return and refund policy subject to the terms outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be returned in its original condition;
Be unworn, unused, and free from damage caused after delivery;
Include all original packaging, tags, accessories, and components supplied with the product;
Show no signs of outdoor wear, stains, odors, alteration, or misuse; and
Be accompanied by valid proof of purchase or an order number.

For footwear, we recommend trying shoes on indoors on a clean, soft surface to avoid marking or damaging the soles.

2. Free Returns

Velstep offers free eligible returns within the 30-day return period.

Before returning any item, please contact us at support@velstep.shop with your order number and reason for the return. Our customer support team will provide the appropriate return instructions.

Please do not send products to an address without first receiving return instructions from us, as the appropriate return location may vary depending on the order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue; and
Clear photographs of the product and, where relevant, its packaging.

After reviewing the information, we will provide an appropriate resolution, which may include a replacement, return, or refund.

4. Exchanges

If you need a different size, color, or style, contact our customer support team. Exchange availability depends on current inventory.

Where a direct exchange cannot be arranged, we may ask you to return the original item and place a new order.

5. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank, card issuer, or payment provider.

Original amounts paid for eligible returned products will be refunded in accordance with this policy and applicable law.